Understand the Emotion, Manage the Words, Prevent the Conflict

On October 27, a new-format training course will provide an opportunity to participate in three interconnected yet separate thematic sessions.

Each thematic session lasts 45 minutes, and the participation fee is AMD 10,000. Participants may choose to attend one, two, or all three thematic sessions according to their interests and professional needs. Upon completion of the training, participants will receive a certificate issued by the Training Center of the State Revenue Committee of the Republic of Armenia.

The thematic sessions are:
1․ Emotional Intelligence: Brain Structure, Functions of the Left and Right Hemispheres, and Emotions
2․ Courtesy in the Workplace: Values and Skills
3․ Conflict Prevention and Management: Methods and Tools

The course is designed for anyone who wishes to develop emotional intelligence, respectful communication, and conflict prevention and management skills in the workplace.

Upon completion of the course, participants will be able to:
• Recognize their own emotions and those of others and understand their impact on communication, decision-making, and behavior
• Distinguish between constructive and non-constructive behaviors
• Identify early signs of potential conflict situations
• Analyze the causes of conflicts and the positions of the parties involved
• Select appropriate approaches to conflict prevention and management
• Apply emotional self-regulation techniques in tense situations
• Apply active listening and effective response skills.

The course includes practical exercises and analysis of real workplace cases, enabling participants to apply the acquired knowledge and skills in their professional and everyday activities.