Professional Written Communication: How to Write Clearly, Professionally, and Effectively

The training course will take place on September 15, 2026 (from 18:30 to 21:45). Upon completion, a certificate will be awarded by the SRC Training Center, RA.

Written communication is not just about correct phrasing, it is also a tool for building trust, influence, and effective collaboration.

The course is designed for administrative staff from various fields and professionals who wish to develop their communication skills, improve their professional and negotiation correspondence, and become more resilient in stressful workplace situations.

Particular attention will be paid to:
• The culture of responding to colleagues and clients in a clear, professional, and comprehensive manner
• Specific features of hotline operations,
• Implicit messages and non-verbal cues,
• The principles of preparing press releases

The course will also address manipulation, covert aggression, and workplace mobbing, including forms of psychological pressure and ways to respond to them effectively.

Upon completion of the course, participants will be able to:
• draft clear and logically structured written messages,
• choose an appropriate tone and communication approach for different situations,
• assess the emotional state of the person they are communicating with and respond accordingly,
• use AI tools effectively and appropriately,
• follow the technical rules of communication discipline and apply the “Iceberg Model”,
• recognize the “codes” of diplomatic correspondence.

The course includes real-life case analysis, practical exercises, and the development of communication scenarios. Participants will also have the opportunity to discuss their own professional experiences, identify challenges, and develop practical approaches they can apply in their work.